Free delivery for orders above S$45

Frequently Asked Questions

Delivery

Delivery Timing

Orders will be delivered within 3 - 5 working days, on Mondays to Saturdays except Public Holidays.

You may contact us at ecommerce@lamsoon.com.sg for enquiry on delivery date of your order.

Alternatively, you may contact the appointed delivery company if you have received a delivery notification on your mobile number or email address to check on the delivery date.

Delivery Charges

Delivery is free for orders of S$45 and above. For orders below S$45, a S$5 delivery fee applies.

Area Coverage for Delivery

Restricted areas e.g. Changi Airport (Transit & Departure Area). Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island). Off island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island, Lazarus Island, Coney Island and overseas deliveries.

Payment

Payment Method

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).